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Bupa GlobalFrequently asked questions

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Get answers to our most frequently asked questions

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Managing your claims

Answers to common questions about making a claim, what you need to provide, how to submit, and what happens after you’ve sent it.

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Managing your policy

How to update details, view documents, add or remove dependants, manage payments, and find key policy information.

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Pre-authorisation & treatment

Get clarity on when pre-authorisation is needed, how to request it, what information is required, and how to plan treatment with confidence.

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Support & extra services

Explore FAQs about wellbeing services, additional support options, and how to access help beyond your core cover.

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Understanding your coverage

Understand what your plan includes, limits and exclusions, and how coverage works across different treatments.

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